Business process mapping analysis for achiffa snack foods Essay

Business process mapping analysis for achiffa snack foods - Essay Example The company management has come across a number of gaps within the various systems and operations associated with the production, logistics, supply and warehousing departments. The management had in the past focused on increasing the product line by adding new products to its portfolio, and did not stress on improvement and service. Presently, there are a number of issues that are being faced the company on various fronts. There is an urgent requirement for changes in the facilities and the marketing fronts, customer handling, product pricing, product line system maintenance, packaging and storing of products. The image of being a quick service and supply chain of Achiffa Snack foods has been diminished of lately, resulting in losses to the profit margins of the organization. With pressure to get back on track with better profit margins, it is time that the Achiffa management thinks about implementing changes and improvements and devise a proper improvement strategy that focuses on e nhanced operations and better customer satisfaction. SECTION 1 BUSINESS PROCESS MAPPING ANALYSIS FOR ACHIFFA SNACK FOODS Business process mapping is related to identification of activities that are involved in the business of Achiffa Snack Foods. The process map clearly defines what the business does, the various procedures that are involved. The business process mapping of Achiffa clearly defines the various tasks involved throughout the whole supply chain of the company, from the order placement to the final delivery of the order to the customer. Business process mapping will help the company to identify where the gaps exist within the chain and which task needs more attention from the management and whether or not improvements can be made to the current process, (Kim 2006). Below is the business process mapping for Achiffa Snack Foods. The entire business of the company is divided between six departments which are identified as below – 1. Customer department – This department is in charge of functions likes order generation and collecting payments from customers on time. 2. Sales Department – This is concerned with maintaining the sales of the company at competitive levels. 3. Credit and Invoicing department – This is concerned with the accounts of the entire business. 4. Production Control Department – This is concerned with the production management of the products manufactured by Achiffa Snack foods. 5. Copying Department – This is concerned with the production scheduling and warehousing and logistics scheduling of the final delivery product. 6. Assembly and Shipping – This department is concerned with proper packaging, labeling and shipping of orders on time. PARETO ANALYSIS FOR ACHIFFA SNACK FOODS One of the recommended quality tools for Achiffa Snack food case study is the Pareto Analysis that has helped in identifying and solving the most common problems and concerns within the Achiffa